Payments
METHODS OF PAYMENTS
What payment methods does your website accept?
You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express), Apple Pay or PayPal.
Can I place an order by phone?
No. Orders must be made on our website dainese.com.
HOLIDAY SHOPPING INFORMATION
Whether you're shopping for yourself or looking for the perfect gift for someone special, the detailed information below about shipping and return timelines will help you make your purchase.
DELIVERY TIMES
Italy
To receive your gifts in time for December 24, 2025, please place your order before December 19, 2025.
Europe
To receive your gifts in time for December 24, 2025, please place your order before December 18, 2025.
Extra Europe
To receive your gifts in time for December 24, 2025, please place your order before December 16, 2025.
USA
To receive your gifts in time for December 24, 2025, please place your order before December 18, 2025.
EXTENDED RETURNS
To make your holiday shopping even easier, we're extending our return policy: any online purchases made between November 24, 2025 and December 18, 2025 can be returned up until January 18, 2026.
ADDITIONAL SUPPORT
If you require assistance with any other topic, please click here.
ACCOUNT
I would like to create an account, what do I have to do?
To register with dainese.com, click MY ACCOUNT at the top right of the screen then click on CREATE ACCOUNT. Once you have completed all the mandatory fields and clicked on CREATE ACCOUNT, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.
You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.
PLEASE NOTE: If the registration is completed after the purchase confirmation, it won't be possible to associate the order to the account. It still will be possible to check the status of your order clicking on ORDERS & RETURNS.
Do I have to register to make a purchase?
No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.
If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.
What are the benefits of registering?
If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a return.
Registering also allows us to keep you informed about new offers or promotions as well as new events and products.
Can I modify my personal data?
If you are already registered with dainese.com, you can modify your personal data from your personal area.
Can I recover my password if I forget it?
If you have forgotten your password, click on "Forgot Password?" and enter your e-mail address. The system will send you a link to create a new password.
I receive your newsletter but I would like to choose which e-mails I can receive according to my preferences or I would like to unsubscribe. How can I do that?
To update your preferences on the newsletter you receive or either stop receiving them, you will have to click on the link you will find on the footer of our newsletter.
I would like to close my account, how can I do that?
If you want to close your account, please contact us at this link.
How are my personal details processed?
For detailed information on how Dainese processes its customers' personal data, please read our Privacy Policy, which is available via the following link.
GARMENT CLEANING
How can I clean my Dainese leather items?
It is vital not to let dirt build up over time on items of leather clothing. Never use products containing solvents to clean them. Use the Dainese “Protection & Cleaning Kit” that you can find at any Dainese store. This kit contains two products: the first is for thoroughly cleaning the hide while the second nourishes it to keep it soft and pliable. If you don't have a kit, you can always use a sponge or a clean cloth and cold water with a little neutral soap as detergent. After cleaning the item, leave it to completely dry well away from any sources of heat (e.g. the sun, radiators, ...) and, if possible, on a flat surface or on a suitable hanger. The lining must be washed separately in water at 40°C max; Dainese recommends that you use a neutral soap and not a detergent powder which might be abrasive.
Do you have any advice for cleaning Dainese leather garments?
1) Do not rub down the garment with a brush or abrasive materials or creams.
2) To remove both gnats and dust, simply wipe the area with a soft sponge soaked in neutral soap and water. It is best to promptly remove any organic spots left by insects (e.g. gnats, mosquitoes etc.), since the fluids they contain are quite aggressive on the leather.
3) Any oil or grease should be washed immediately with a soft damp cloth, clean with gentle circular movements, avoiding to unduly rubbing the soiled area.
4) Dry the garment away from heat sources and in a well-ventilated place, it is best to use a clothes hanger to prevent the garment from creasing or taking on shapes that are difficult to eliminate.
5) When a garment is dried after it is accidentally wet, the leather may appear dry or stiff. To restore its initial characteristics use the Dainese Leather care KIT Protection and Cleaning Kit, which can be found at any Dainese dealer. The kit has two products: the first has an in-depth cleansing action on the leather, the second maintains it rich and soft, feeding the leather and keeping it hydrated.
The Kit can be also be used for normal cleaning and care for the garment, always when dry. Remember to take great care with garments made of several different materials. In this case, always and only follow the instructions on the garment label.
I'd like to have my Dainese leather garment cleaned by you. Is this possible?
Yes, Dainese offers the “Regenerate your Dainese leather garment” service that can be purchased only in the countries inside the European Community.
Service: Regenerate your Dainese leather suit or jacket + pants*
The service includes:
Special cleaning of the leather exterior and sanitization of the interior
- Leather-nourishing treatment
- Review of safety stitching **
- Free suit cover
- Free cleaning kit
- Return shipping costs
You can request this service at any official Dainese retailer or order it on-line here.
Service: Regenerate your Dainese leather jacket or your leather pants *
The service includes:
- Special cleaning of the leather exterior and sanitization of the interior
- Leather-nourishing treatment
- Review of safety stitching **
- Free cleaning kit
- Return shipping costs
You can request this service at any official Dainese retailer or order it on-line here.
PLEASE NOTE:
Please remember that the “Regenerate your Dainese leather clothing” service only refers to leather items of clothing, i.e. jackets, trousers and leather suits (two-piece or professional).
Dainese do not offer any other type of service specifically for cleaning leather items.
Please also note that Dainese do not offer any type of service for cleaning fabric items.
* items made of more than one material (e.g. fabrics, suede, split cowhide…) are excluded.
** for items damaged in different areas and that need partial or complete repair work, an estimate will be prepared according to the extent of the damages. (Evaluation by Dainese.)
Given the complex nature of their structure, it is not possible to re-stitch the knees on the most recent models of leather suits.
Dainese reserve the right to refuse, i.e. return not regenerated, items of leather clothing that are in a "critical" condition. This applies particularly to blood stains or residual dirt (mud and/or similar) which have penetrated deep into the leather. This pertains particularly to leathers that need special treatment (e.g. items made with Vintage leather). Dainese will make the decision about whether an item is "critical" or not.
Please also note that the results of the service supplied depend on the condition in which items are received, on their wear and on the care that has been taken of them over time.
How do I wash fabric garments in GORE-TEX® and D-Dry®?
As with leather, it is important that you do not allow dirt to build up on fabric garments, which over time may seep between the weave of the fabric and become very hard to remove. Dainese garments in fabric or with waterproof and breathable membranes such as D-Dry® o GORE TEX® should be washed in luke warm water (max. 30°C) with softener free, neutral soap, instead of detergents containing solvents and abrasives, unless otherwise indicated on the garment's label. When washing make sure you treat the outer fabric very delicately, excess rubbing may damage the fibres. It is best to remove padding and protections, close zips and Velcro's (this avoids their abrasive effect on the fabric or the internal netting). What's more it is important to remember to dry the garment in a dry place away from direct light and heat. Remember to take great care with garments made of several different materials. In this case, always and only follow the instructions on the garment label: the indications must be strictly observed. All technical fabrics, including elasticized versions, must always be given a very delicate cleaning treatment. In particular high-tech fibres with mechanical properties must be treated with softener free, neutral detergents. Softeners can significantly weaken the waterproof and oil-proof surface treatments and even damage the resin coatings and multi-purpose membranes in Polyurethane and based on Polytetrafluoroethylene (i.e. PTFE – Teflon) usually applied on the backing of the fabric.
How do I wash my gloves?
Leather gloves are best not washed, avoiding dirt from building up over time and using the Dainese Cleaning & Protection Kit to keep them soft and clean. Fabric gloves, in GORE-TEX® and in D-Dry®, however if a more in-depth cleaning is needed, Dainese recommends to wash them delicately in luke warm water (max. 40°C) and non-abrasive, softener free neutral soap. Then dry them in a cool, dry place, away from direct light and heat, making sure you hang them by their cuffs, with the fingertips pointing downwards. All said, only unless otherwise indicated on the garment label. All technical fabrics, including elasticized versions, must always be given a very delicate cleaning treatment. In particular high-tech fibres with mechanical properties must be treated with softener free, neutral detergents. Softeners can significantly weaken the waterproof and oil-proof surface treatments and even damage the resin coatings and multi-purpose membranes in Polyurethane and based on Polytetrafluoroethylene (i.e. PTFE – Teflon) usually applied on the backing of the fabric.
How should I clean my boots?
To clean your Dainese boots just follow a few simple rules:
1) Do not rub the boots with a brush or abrasive materials and creams.
2) To remove outside dirt, simply wipe it with a soft, damp cloth, gently rubbing the surface.
3) Dry the boots away from direct heat and light, in a well-ventilated place.
4) When the boots are dried after they are accidentally wet the leather may appear dry or stiff. To restore its initial characteristics use the Dainese Leather care KIT 'Protection and Cleaning Kit', which can be found at any Dainese dealer. The kit has two products: the first has an in-depth cleansing action on the leather, the second feeds the leather, maintaining it rich and soft.
The Kit can also be used for normal cleaning and care for the boots, always when dry.
How should I clean a garment in mixed fabrics?
It is essential that you follow instructions on the garment label.
How can I clean a vintage garment?
It is essential that you follow instructions on the garment label. The Vintage products have been made with highly selected Italian leather. These articles are characterised by a pull-up effect finish based on oils and waxes, especially created to give the garment a worn appearance, but also an aggressive look that improves with age: this peculiarity gives the characteristic Vintage effect, perfect for the 'On the Road' style concept for this garment line. It is best to avoid dirt from building up over time. To remove dirt use the special cleaning and protection Kit provided for this product line (carefully follow the application method using a soft cloth and gently rubbing the surface with delicate circular movements, never concentrating overly on the mark) Dry away from direct light and heat. IF YOU ARE NOT SATISFIED WITH THE RESULT IT WOULD BE BEST TO CONTACT A SPECIALIST LEATHER CLEANER.
How can I get rid of oil and gnat marks?
These marks must be removed as soon as possible: the longer they remain the harder it is to remove them. To clean insect marks just wipe them away with a soft damp cloth and neutral soap. It is best to promptly remove any organic spots left by insects (e.g. gnats, mosquitoes etc.), since the fluids they contain are quite aggressive on the leather. Any oil or grease should be wash immediately with a soft damp cloth, clean with gentle circular movements, avoiding to unduly rubbing the soiled area. Dry the garment away from heat sources and in a well-ventilated place, it is best to use a clothes hanger to prevent the garment from creasing or taking on shapes that are difficult to eliminate.
LEATHER GARMENT CUSTOMIZATION (CUSTOM WORKS)
Is it possible to make modifications/alterations on standard garments?
We usually discourage making modifications to standard garments that risk compromising the safety and comfort characteristics that provide the fundamental requisite for all Dainese products. Furthermore, significant modifications to a garment cost as much if not more than the actual garment itself.
Can Dainese leather garments be customised?
Yes, several models from the current collection can be customised in terms of design and/or comfort. As concerns aesthetics, you can choose colour combinations and wording.
As regards comfort, Dainese now offer a made-to-measure service which means you can have perfectly fitting leather garments just like any World Championship rider. The service is available at the best Dainese retailers (you can find a list in the Store Locator section on the Dainese website, Custom Works line) where specially trained staff will take all the measurements needed to make your garments fit like a glove.
The main areas that can be altered are the: neck, chest, biceps, forearms, wrists, waist, hips, thighs, knees, calves and ankles.
You can find a list of models that can be personalised and the colours combinations available at authorised Dainese retailers.
Where is the measuring service for leather garments provided?
The retailers who provide the measuring service have the word 'Custom Works' beside the name of their store in the Store Locator section of the website.
Alternatively, several Dainese retailers hold “Custom Works” events during the course of the year at which specially trained staff from our R&D department are available to take customer measurements.
How much do customised or made-to-measure items cost?
There are four degrees of personalisation based on the requirements of different fits and/or changes to colour. Please contact your local Dainese retailer for the price of the personalisation you have in mind.
How long does it take for personalised or made-to-measure items to be made?
It generally takes about 6/7 weeks for the delivery of personalised or made-to-measure items once the final sketch has been approved and the measurements have been confirmed.